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Cable TV Frequently Asked
Questions
What
are the TV packages you provide?
What's the difference
between digital and analog?
How can I get a channel
lineup?
Can I get premium channels with my Analog service?
Can
I get Pay Per View or International Channels with my
Analog Service?
Do you have HDTV?
How much is your service?
Why do I need to have my phone line connected to
the Digital Set Top Box?
Can I set my programming to exclude certain channels?
How
do I activate the lock out feature on my Digital
Set Top Box?
Can I use my own
digital box?
Do I need to have a Digital Set Top Box
for every TV in my house?
Can I use a DVR such as
TiVO or Replay TV with Ygnition Cable TV?
Do I need
to provide all the cables for my connection?
When
the tech comes out to do the install, what do I need
to do?
Why do I need to give my SSN to activate digital
service?
Do I need to be home for my Digital
installation?
Why
does Fox Sports Net not show my local teams?
What can I do to make sure I see all the games?
Do I need to have a Sirius Satellite Radio to
receive Sirius Digital Music Stations?
What's VCR Plus?
How do I use the on screen Programming
Guide to see what's on?
How do I use the Program
Banner to see what's on another channel?
How do I
use my Remote to order Pay-Per-View Programming?
What are the TV packages
you provide?
Analog
Channel Lineup
This is the basic TV service. These packages
do not require a Digital Set Top Box.
America's
Top 200
This package is the basic Digital plan. All digital
Packages do require a Digital Set Top Box. Local
channels are available for an additional fee.
America's
Top 250
This plan has all of the channels that 200 has
plus 50 more channels! All digital Packages do require
a Digital Set Top Box. Local channels are available
for an additional fee.
America's
Everything
America's Everything package has all the bases
covered! All the great digital television and music
from the America's Top 250 package, plus 31 commercial-free
Premium movie channels. All in one package! All digital
Packages do require a Digital Set Top Box. Local
channels are available for an additional fee.
Premium
Movie Packages
Add Premium Movie Packages to either America's
Top 200 or America's Top 250 packages. Each package
contains multiple channels to have something for
everyone.
International
We even have international packages that can
be added to any digital plan.
Full
Season Sports Packages
Full Season Sports packages for a variety of
sports are available with any digital plan.
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What's the difference between digital and analog?
Digital
Digital TV has the digital Set Top Box that allows
you to get Pay Per View, digital music stations, as
well as access to many more channels and the ability
to order PPV. Local channels are available for an additional
fee.
Analog
Analog does not require any equipment thus no extra
wires or power cords. Just plug your TV into the
wall and you are off and running. Local channels
are included within the analog plan.
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How can I get a channel
lineup?
All of our Digital plans include
a channel guide built into the digital top box. Just
press the guide button on your remote and it will
list all the channels available to you.
For our Analog customers you can
go to the Analog
Channel Lineup , select your city and there will
be a lineup for all of our analog packages. We also
have printed copies in your Leasing Office.
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Can I get premium channels
with my Analog service?
Yes, Showtime and HBO are available
in our analog programming family at most of our locations. Call
for availability and prices.
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Can I get Pay Per View
or International Channels with my Analog Service?
At this time we do not offer Pay
Per View or International Channels for Analog.
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Do you have HDTV?
As of April 20th 2006, we provide HDTV to a limited number of
properties. We will be upgrading more and more as the year progresses. Please call
Ygnition customer service if you have any questions about the topic.
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How much is your service?
Each package has a different cost
and availability. Please give us a call at 1-866-876-3278
for more information.
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Why do I need to have my
phone line connected to the Digital Set Top Box?
A phone line connection is required
in order to provide non-interrupted programming.
Its primary purpose is to provide continuous access
to Pay-per-view movies and events. If the phone line
is not connected you will only be able to order a
limited amount of Pay Per View without letting the
Digital Set Top Box update its smart card via the
phone line. The phone line will not interfere with
your telephone use.
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to top.
Can I set my programming
to exclude certain channels?
Yes, Each network has control over
its own programming lineup. Please understand that
the programming offered by Ygnition Network does
not necessarily reflect the views of the company.
Any questions or comments regarding a network's programming
content should be addressed with that network directly.
Please refer to http://www.zap2it.com/ to
obtain the addresses of all networks.
• You can restrict your
receiver from showing programming that contains:
• Specific ratings such
as NC-17, R and PG-13
• Expanded ratings such
as Violence, Nudity and Sexual Content
• Specific Channels
such as HBO, MTV and Comedy Central
• Once you have activated
the lock feature on your receiver, the system will
require a 4 digit PIN that you create to access any
program that contains the ratings or channels you
have locked out.
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How do I activate the lock
out feature on my Digital Set Top Box?
Each Digital Top Box has different
lock out procedure. Please refer to your Manual for
instructions. The manual is available for download here (Adobe
Acrobat Reader required).
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Can I use my own digital
box?
We use digital receivers that work
with a QAMS system. These are different than any
other kind of Dish receiver. For this reason, other
receivers will not work with our service. (Subject
to change)
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Do I need to have a Digital
Set Top Box for every TV in my house?
You will only need a Digital Set
Top Box for any television that you want digital
service on. For all other televisions in the residence
you can hook them directly to the wall (cable drop)
and get Premium Cable at no extra charge.
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Can I use a DVR such as
TiVO or Replay TV with Ygnition Cable TV?
DVR's will work with our service.
If you have digital service, when programming the
DVR you will have to tell the DVR to use Dish Networks
service instead of Ygnition. If you are trying
to use a DVR with our Analog service you will have
to program the channels in manually. Please check
with your DVR's manufacturer for instructions on
how to do this.
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Do I need to provide all
the cables for my connection?
Ygnition will supply our customers
with 1 coaxial cable at the time of install. This
is enough to make the connection work as long as
there are no other devices. For example: VCR, DVD,
and TIVO, devices would need additional cables that
would need to be supplied by the customer.
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When the tech comes out
to do the install, what do I need to do?
• As the customer, you
must make sure that the CATV outlet(s) are available
to the tech and that he will have full access to
them.
• For Digital installs, the tech will need
to have a space prepared for the cable box, and a
power outlet to plug into.
• Under no circumstances
will our tech move furniture or pick up a television.
• Cables will not be
run in front of a walkway or doorway (to
protect you from tripping on the cord) and will
not be more than 10 ft in length.
These guidelines are in place to
ensure the safety of our technician and our customers.
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Why do I need to give my
SSN to activate digital service?
In order to avoid a large upfront
deposit, our service provider uses the Social Security
number to secure the digital equipment required to
provide Digital television service.
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Do I need to be home for
my Digital installation?
In order to protect your personal
information we do need you there to give us the SSN
and to sign the service agreement. This is done to
maximize your personal security.
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Why doesn't Fox Sports Net
show my local teams? What can I do to make
sure I see all the games?
Fox Sports has multiple feeds for
sporting events. Our analog service provides the main
feed. Fox Sports will decide what to play on a game-by-game
basis. All of our digital packages provide alternate
versions of Fox Sports, if the game is broadcast
on an alternate feed, you will be able to see the
game on our digital service.
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Do I need to have a Sirius Satellite Radio
to receive Sirius Digital music stations?
In our digital package we offer
digital music that is provided by Sirius. Although
you can't take it with you in your car you can listen
in your home at no extra charge.
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What's VCR Plus?
VCR Plus is a service that is used
in conjunction with the on screen program guide (otherwise
know as TV Guide Plus). Each program listing is given
a code that marks its channel, day, time, and length. This
program/code can then be activated from the digital
box. The digital box will then send a signal to the
VCR Plus Ready VCR to start and stop recording. As
per the listing on Dish Networks website, all their
digital tuners are capable of these transmissions. Some
things to keep in mind are:
• The signal is sent
from the digital box via an IR emitter to the VCR,
so physical obstructions like cabinet doors and other
furniture can block the transmission. The transmission
will not travel from room to room.
• The VCR must be capable
of, and set up for receiving VCR Plus signals. This
feature must also be enabled in the VCR menu (refer
to the VCR's user manual on how to do this).
More information on what to do
if the VCR Plus is not working properly can be found here.
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to top.
How do I use the on screen
Programming Guide to see what's on?
All digital packages offer an on
screen program guide to aid you in your viewing selection.
• Press the SAT button
on the remote.
• Press the Guide button
on the remote or press the Menu button
and select the Program Guide option.
• If you know which
channel you want to watch, use the number pad on
the remote to enter a channel number. This will display
the programming for this channel and several other
channels near it. If you unsure as to which channel
you are looking for, you can use the Page
Up/Down arrow buttons to scan through the
listings of all channels.
• You may skip the display
forward or backward by entering a number of hours
using the number pad buttons and then pressing the Left or Right arrow
buttons. For example, if you wanted to see what was
on in 2 hours, you would press the number 2 and
then the Right arrow button. This
will jump the display forward by two hours. Note: The Program
Guide can display programs scheduled for
an extended time into the future, but cannot display
programs that have ended.
• Press the Info button
for more information about the program listed if
desired.
• To close the Program
Guide , press the Cancel button
on your remote.
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How do I use the Program
Banner to see what's on another channel?
The Program Banner provides
information about the program you are watching. The
receiver displays the Program Banner for
a few seconds at the top of the screen every time
you change the channel or press the View button
on the remote. You can use the Program Banner to
browse other channels to see what's on without changing
the channel.
• Press the Right arrow
button on the remote to open the Program
Banner for the program that you are currently
watching.
• Either enter a channel
number using the number buttons or press the Up/Down arrow
keys to display the desired channel in the bottom
part of the Program Banner . This
will automatically display the programming information
for that channel.
• Use the Right arrow
button to display the next program. Use the Left arrow
button to display the previous program. Note: The Program
Banner can display programs scheduled for
an extended time into the future, but cannot display
programs that have ended.
• Press the Info button
for more information about the program listed if
desired.
• To close the Program
Banner , press the Cancel button
on your remote.
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How do I use my Remote
to order Pay-Per-View Programming?
Attention! |
You are
responsible for all Pay-Per View purchases.
To avoid any unauthorized purchases, it is
highly recommended that you lock your receiver.
Instructions on how to lock the receiver can
be found in the receiver's
manual . (Adobe Acrobat Reader required)
The receiver must be connected to an active
phone line. If you use more than one receiver
and want to view the Pay-Per-View event on
all receivers, each receiver must be connected
to an active phone line and you must order
the program for each receiver. You will be
billed for each order. |
• Highlight the desired
Pay-Per-View event or program in the Program
Guide and press the Select button
on the remote.
• If the receiver is
locked, enter the password using the number pad buttons.
As soon as you enter the fourth digit of the password
the receiver highlights the OK option.
Press the Select button.
• To order the Pay-Per-View
program, highlight and select the Yes option.
The receiver will display a confirmation menu.
• If you do not want
to order the selected Pay-Per-View program, highlight
the No or Cancel option.
• At the confirmation
menu, highlight and select the Yes option
to confirm the purchase. The pay per view fee will
be added to your next bill. Note: Once
you have done this, the order cannot be cancelled.
If you do not want to order the event, highlight
and select the No or Cancel option
to cancel the purchase.
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